Support
A person who builds Kario answers every email.
Email us
Write to [email protected]. We reply within one working day, usually much sooner. Send the project link and what you expected to see, and we’ll open the project and look at it ourselves.
Or email me, Raynard, the founder, directly at [email protected].
What we help with
- Exports: a render that failed, looks wrong or won’t import into your editor.
- Billing: plans, receipts, upgrades and cancelling.
- Bugs in the editor, the preview or a render.
- Fonts and languages.
- Connecting Claude or ChatGPT to Kario over MCP.
- Getting a video right: tell us what you’re making and we’ll suggest how to brief it.
Billing
Manage or cancel your plan from Billing. A cancelled plan stays active until the end of the period you paid for. Prices and what each plan includes are on the pricing page.